FAQ
FREQUENTLY ASKED QUESTIONS
1. I'M IN CALIFORNIA. CAN I PICK UP MY ORDER?
Unfortunately, we do not have a sales office, therefore no pick-ups are allowed at this time.
2. WHEN WILL MY ORDER SHIP?
All CRISPYBIKINIS pieces are individually handmade and made-to-order. Due to high volume orders please allow 7-14 business days until your order has shipped. After you complete your order, you will receive an SCHEDULED SHIP DATE email with estimated ship date. Any "ROCKIN' BIKINIS" or items on SPECIAL or SALE do hold a 3-week lead time.
3. WHAT IS YOUR RETURN POLICY?
Unfortunately, we do not offer returns. All sales are non-refundable. We are happy to exchange your items, if you follow our strict Exchange instructions. Please visit our Return Policy page at:
4. I PURCHASED CRISPYBIKINIS USING A PROMOTIONAL CODE OR SPECIAL/SALE. CAN I STILL EXCHANGE?
At CRISPYBIKINIS are number one priority is customer satisfaction. We are happy to exchange. Please visit our Return Policy page at: http://www.shop.crispybikinis.com/termsandconditions.sc
5. WHEN WILL YOU HAVE A SALE?
Follow us on Twitter and on Facebook for exclusive offers. Also, sign-up for our Newsletter
6. I JUST PLACED MY ORDER WILL IT SHIP TODAY?
Each CRISPYBIKINIS piece is individually handmade and made-to-order. We will process and ship your order within 7-14 business days.
7. I PLACED MY ORDER A FEW DAYS AGO AND MY ORDER AS YET TO SHIP. WHAT IS THE STATUS ON MY ORDER?
Please check your email box (including Junk Mail) as we may have attempted to contact you. If your order still has not shipped after 14 business days please contact us at order@crispybikinis.com
8. I AM IN BETWEEN SIZES ON YOUR SIZE CHART, SHOULD I GO SMALLER OR BIGGER?
Depending on suit style, we suggest going smaller because they usually tend to fit better. But also keep in mind that it depends on how you like your bathing suits to fit. If you prefer more coverage go with the bigger size. For more assistance contact order@crispybikinis.com where we are here to help you find the perfect CRISPYBIKINIS for you.
9. I ATTEMPTED TO CONTACT CRISPYBIKINIS. WHAT ARE YOUR HOURS?
We apologize if you are have been unsuccessful contacting us. Our Customer Service line is open Monday through Friday 9am - 5pm PST. Customer Service is working hard to return your call as soon as possible. We highly recommend contacting us via email order@crispybikinis.com where it is easier and faster for us to address your problem or question.
10. DO YOU OFFER SHIPPING TO CANADA OR AUSTRAILIA?
Yes, please contact order@crispybikinis.com to set up your order. Shipping cost to CAN or AUS are approx. $21.99.
11. I NEED MY ORDER TO BE SHIPPED BEFORE YOUR 7-14 BUSINESS DAY LEAD TIME. WHAT DO I DO?
If you need your suit to be shipped as soon as possible we do offer a Priority Production Program. It is an additional $12.99 fee and upon request only. Please email order@crispybikinis.com
12. I AM A MODEL. HOW DO I BECOME A CRISPYBIKINIS GIRL?
Our models/CRISPYBIKINIS Girls are actually our customers. If you think you have what it takes to be a CRISPYBIKINIS Girl please send recent photos, full stats, age and contact information to castings@crispybikinis.com
